Returns & Exchanges
At Jowua, we want you to be completely satisfied with your purchase. If your new fashion items don't fit or meet your expectations, you can return or exchange them within 30 days of delivery in their original, unworn condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing